FAQ

1. What materials are your jewelry pieces made from?

Our jewelry is crafted using high-quality sterling silver, and a variety of gemstones, such as lapis lazuli, garnet, moonstone, and citrine. Each piece is designed and handmade by skilled artisans in Nepal, ensuring the highest standards of craftsmanship.

2. Where is your jewelry made?

All our jewelry is handcrafted in Nepal, a country known for its rich cultural heritage and ancient artisan traditions. We work closely with local artisans to create unique, high-quality pieces that reflect the beauty and craftsmanship of Nepalese culture.

3. How do I care for my jewelry?

To keep your jewelry looking its best, we recommend:

These pieces are made out of sterling silver so there is no need to worry about tarnishing but if you want to keep the jewelry in the best condition possible then read the following.

• Store your jewelry in a dry place, preferably in a jewelry box or pouch to prevent scratching.
• Occasionally clean gently with a soft cloth for sterling silver pieces.

4. Are your products ethically made?

Yes, our jewelry is handmade by artisans in Nepal, and we take pride in ensuring fair wages and ethical working conditions for all the craftsmen and women we collaborate with. We believe in supporting local communities by offering sustainable income opportunities and preserving traditional crafting techniques.

5. What is your return policy?

We want you to love your purchase! If for any reason you are not satisfied, we offer a 30-day return policy for unworn and undamaged items. Please contact us for instructions on how to process your return. Unfortunately, we do not accept returns on custom or sale items.

6. Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. For specific shipping details, please refer to our shipping policy page.

7. How long will it take for my order to arrive?

Orders are typically processed and shipped within 2-3 business days. Delivery times will vary depending on the shipping method selected and your location. For domestic orders, expect delivery in 5-7 business days, while international shipping may take up to 14 business days or longer.

8. Can I customize a piece of jewelry?

Yes! We offer customization options for certain jewelry pieces. If you're interested in customizing your order, please reach out to us via email or our contact page, and we will be happy to discuss your ideas.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the shipping carrier’s website.